HOW WE WORK

Shopping With Us

General Information

We strive to keep our inventory updated. In the rare event that we cannot fulfil your order, we will arrange a full refund if the record(s) cannot be sourced promptly.

Can I request for a specific vinyl record that isn’t listed on your site?

Let us know! We take requests and can help source the record(s) you're searching for. Whether it's a new release, a rare record or anything else, we'll do our best to find it for you.

Shipping & Delivery

We currently ship within Singapore via Shippit, who offsets 100% of the carbon emissions with Carbon Neutral Group. Tracking is included for all items.

How much does shipping cost?

  • Orders above S$100: Free Shipping
  • Orders below S$100: S$7

When will I receive my order?

As we're doing our best to keep our prices low, it may take up to 10 working days from order confirmation for your order to get to you.

  • New / Firsthand Items: Up to 10 working days
  • Preloved / Secondhand Items: Up to 7 working days
  • Preorder Items: Up to 10 working days after release date

Orders containing a mix of instock and/or preorder items will be shipped together once all items are available. You will receive a single shipment notification once your entire order is ready to ship.

How do I track my order?

Once your order has been shipped out, you will receive an email notification with a tracking number.

How are my records packaged for shipping?

Our products are packed well in sturdy, industry-standard cardboard mailers made specifically for vinyl records, and are visually inspected before shipping. Rest assured that your records will get to you safely.

If you have any further questions or need assistance, feel free to write us at hello@blackholerecords.sg.